Requesting cancellation
Contact PropScrut promptly using the approved support channel and provide the payment reference. Do not send online-banking credentials.
Before processing begins
A request received before material assessment work begins may be considered under the Founder-approved cancellation policy and any applicable law.
After processing begins
Because a report is prepared from customer-specific information, eligibility may change after processing starts or work has been delivered. Duplicate charges, verified technical failures and payments for an unavailable service will be investigated against payment and processing records.
Payment-provider timing
Approved refunds are returned through the authorised payment route where practicable. Bank or payment-provider processing times are outside PropScrut’s direct control.
Policy decision required
The final cancellation window, processing-stage thresholds, exclusions and refund timing must be approved by the Founder and legal reviewer before public launch.